The introductory letter
What happens next?
Having an account reassigned or sold can be a confusing process. Put simply, it involves Pioneer purchasing your account from the issuing bank, financial institution or utility provider, and then working with you directly as the balance is now due to us.
This assignment process typically occurs when you have multiple payments outstanding on your account and as a result, your bank, financial institution or utility provider sells your account to someone better suited to recovering the money owed; in this case, Pioneer. The benefit for you is that we specialise in nurturing customers through this journey.
We’re here to help you get this sorted and the sooner we can chat about your options, the sooner we can help you work towards getting your finances back on track. We understand that you may need some time to repay the money owed; we’re flexible and accommodating, but need your cooperation too. The best thing you can do now is contact us so that we can work towards reducing your balance in a way that suits you.
Benefits of being a Pioneer Credit customer
Manage your existing account
How you decide to manage your account is up to you, either login or speak to a human over the phone.