Executive Team
Keith John
Managing DirectorSue Symmons
General Counsel and Company SecretaryBarry Hartnett
Chief Financial OfficerBoard of Directors
Stephen Targett
Independent Non-Executive ChairmanPauline Gately
INDEPENDENT NON-EXECUTIVE DIRECTORAndrew Whitechurch
INDEPENDENT NON-EXECUTIVE DIRECTORDavid Birrell
Non-Executive DirectorHead Of Departments
Head of Digital & Customer | Chantelle Hadley
Chantelle has two decades of experience working primarily in financial services and insurance, shaping strategies that connect with customers to deliver meaningful results. At Pioneer, she oversees learning & development, marketing, communications, business services, and digital platforms – driving positive customer experiences and revenue performance. She is also a member of the Operational Risk and ESG Sub Committees and the Business Continuity Management Committee.
Head of Operations | Adrian Marr
Adrian has over two decades of experience working across various industries including financial services, customer experience, and sales. At Pioneer, he leads operations in both Australia and the Philippines, with a focus on customer service excellence to drive strong business results. His expertise in business transformation and customer-centric strategies drives operational efficiencies whilst improving customer satisfaction. Adrian is also a member of the Operational Risk Sub Committee at Pioneer.
Head of Risk & Compliance | Catarina Le Guimaraes
Catarina has over 18 years of experience in governance, risk and compliance, supporting organisations to enhance their resilience and achieve their strategic objectives. At Pioneer, she oversees risk management, compliance, quality assurance, dispute resolution, and customer advocacy – ensuring strong governance and regulatory alignment through robust processes. She is also a member of the Operational Risk Management Sub Committee and Business Continuity Management Committee at Pioneer.
Head of Data & Analytics | Mario Ribeiro
Mario brings over 20 years of experience in data, analytics, and strategic pricing. At Pioneer, he leads initiatives in data governance, data science, and data engineering. Additionally, Mario drives the exploration of emerging advanced analytics technologies.
Head of Finance | Tracy Chang
Tracy has over 17 years of diversified experience in financial management, business performance and strategic planning across various sectors including financial services, education and transport and logistics. At Pioneer, she oversees the company’s financial reporting, budgeting and forecasting, capital management and performance analytics, partnering with the Executive team to support Pioneer’s purpose-driven growth.
Head of IT | Heath Trewhella
Heath has worked in IT for over 25 years, leading high-performing support and infrastructure teams with a strong focus on process, cost optimisation, and maximising returns from technology investments. As a member of several internal committees, Heath manages IT-related risks and contributes to decisions on technology, business continuity, and disaster recovery.
Community impact
We’re big believers in giving back, from championing community projects and causes, to supporting those experiencing financial stress.
Our contribution






