Executive Team
Keith John
Managing DirectorSue Symmons
General Counsel and Company SecretaryBarry Hartnett
Chief Financial OfficerBoard of Directors
Stephen Targett
Independent Non-Executive ChairmanPauline Gately
INDEPENDENT NON-EXECUTIVE DIRECTORAndrew Whitechurch
INDEPENDENT NON-EXECUTIVE DIRECTORHead Of Departments
Head of People & Capability | Jo Bornmann
Jo has over two decades of experience in human resources, talent acquisition, and business transformation. At Pioneer, her approach has been instrumental in developing talent pipelines, fostering a positive workplace culture, health and safety, and implementing effective employee experience initiatives. Jo's expertise in people strategy and capability building ensures that top talent is attracted and retained. She is also a member of the ESG Sub Committee.
Head of Digital & Customer | Chantelle Hadley
Chantelle has two decades of experience working primarily in financial services and insurance, shaping strategies that connect with customers to deliver meaningful results. At Pioneer, she oversees marketing, communications, business services, and digital platforms – driving positive customer experiences and revenue performance. She is also a member of the Operational Risk and ESG Sub Committees and the Business Continuity Management Committee.
Head of Operations | Adrian Marr
Adrian has over two decades of experience working across various industries including financial services, customer experience, and sales. At Pioneer, he leads operations in both Australia and the Philippines, with a focus on customer service excellence to drive strong business results. His expertise in business transformation and customer-centric strategies drives operational efficiencies whilst improving customer satisfaction. Adrian is also a member of the Operational Risk Sub Committee at Pioneer.
Head of Finance | Ilijana Vidic
Ilijana has over a decade of experience in finance and accounting, shaping financial strategies that ensure organisational sustainability and growth. At Pioneer, she oversees financial management. Ilijana is also a member of the ESG Sub Committee.
Head of Risk & Compliance | Catarina Le Guimaraes
Catarina has over 18 years of experience in governance, risk and compliance, supporting organisations to enhance their resilience and achieve their strategic objectives. At Pioneer, she oversees risk management, compliance, quality assurance, dispute resolution, and customer advocacy – ensuring strong governance and regulatory alignment through robust processes. She is also a member of the Operational Risk Management Sub Committee and Business Continuity Management Committee at Pioneer.
Head of Data & Analytics | Mario Ribeiro
Mario brings over 20 years of experience in data, analytics, and strategic pricing. At Pioneer, he leads initiatives in data governance, data science, and data engineering. Additionally, Mario drives the exploration of emerging advanced analytics technologies.
Legal Practice Director | Malini Tanabalan
Malini brings over ten years of experience in the legal field, managing diverse legal matters. Her leadership and legal expertise spans debt recovery, dispute resolution, and commercial litigation. Together with her team, she ensures quality legal services are delivered to all clients.
Community impact
We’re big believers in giving back, from championing community projects and causes, to supporting those experiencing financial stress.
Our contribution