Address Level 6 108 St Georges Terrace Perth WA 6000
Postal address PO Box 5673 Perth WA 6831
Frequently asked questions
Your credit provider (bank, financial institution or utility provider) has assigned your account to Pioneer due to unresolved debt. We understand things happen in life that can make it hard to keep up with repayments. We’re here to help you get back on track by offering flexible solutions that are right for you. That way, you can put an end to debt stress.
You can make a payment towards your account via our customer portal or by contacting us. Payment types include direct debit payments using your BSB and account number, which you can set up via phone call, email or through our customer portal. You can also make credit card payments (Visa and Mastercard) through our customer portal.
We will always do our best to contact you directly. However, if we don’t hear from you, we may reach out to other people who can help us get in touch. This is permitted under the debt collection guidelines. Please be aware that we are not allowed to, nor will we divulge any of your personal or account information at any time. If you maintain contact with us (or maintain a payment plan), we won’t reach out to other people in order to pass on a message to you.