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Contact us

Want to talk to someone about your account? Speak with our friendly team via a phone call, live chat or email.

Call us

We are available

Monday to Friday
9am to 6pm (AEST)

Saturday
9am to 5pm (AEST)

Australia: 1300 720 823

New Zealand: 0800 446 659

Email

Send us an email and we'll get back to you with the answers you need
customersupport@pioneercredit.com.au

Live chat

Connect with our support team over chat (located bottom right).

Monday to Friday
9am to 6pm (AEST)

Saturday
9am to 5pm (AEST)

Need to make a complaint?

At Pioneer, we’re committed to providing the highest quality service, however, we understand there may be times when we fall short. If we do, please let our team know. We will carefully investigate your concern.

Make a complaint

Our headquarters

Address
Level 6
108 St Georges Terrace
Perth  WA  6000

Postal address
PO Box 5673
Perth  WA  6831

Frequently asked questions

See all FAQs