A day in the life of an...
Account Managers play a vital role in supporting our customers, taking time to consider their needs and working with them to develop achievable solutions.
Task 1: Customer profiling
Speak to our customers with empathy to understand their unique situation and financial position. If you can’t contact them directly, conduct investigative searches via public and paid databases.
Task 2: Payment negotiation
Work together with our customers to tailor payment solutions that suit the needs of everyone. Maintain transparency by presenting all options available.
Task 3: Portfolio management
Apply data analytics to help organise, maintain and prioritise a regularly replenished portfolio of customer accounts. It’s very important to ensure all accounts are kept up to date.
Task 4: Successful teamwork
Successful outcomes are created through strong teamwork. By working together, we can make a real difference in the lives of people who are experiencing financial stress.