We’re committed to developing long-term partnerships with leading vendors, creating ongoing benefits through dedicated support and tailored solutions.
The Pioneer difference
At Pioneer, we know how easy it can be for debt to get out of control. That’s why we’re here to support our customers with tailored solutions to help them get back on track and put an end to debt stress. Our difference lies in our customer-first approach, underpinned by our Pioneer Principles to be human, choose integrity and act with purpose.
The relationships we build and nurture go far beyond the transactional. We understand how important your brand and reputation are to you, which is why we’re ready to ensure all risks are mitigated and that everyone’s interests are considered.
We take our commitment to compliance seriously, with a dedication to doing the right thing. This is backed by our Board-approved Risk Governance Framework and our transparent procedures, customer-first approach and ongoing training.
We not only choose the right partners, but strive to support customers who are actively working hard to make positive changes. Our customer-first approach allows us to work closely with these customers to help them put an end to debt stress.
Industries we service
We specialise in acquiring and servicing non-performing debt portfolios from various leading vendors.
Our focus on Tier 1 banking and finance debt has seen Pioneer become the preferred partner of many Australian banks. We service secured and unsecured products across both consumer and commercial markets.
Our partnerships with unique non-bank lenders spans a range of industries, including automotive, lenders mortgage insurance, and alternative finance providers. Our strong compliance ensures we consistently deliver market-leading services.
Our commitment to transparency, flexibility and customer service extends far beyond our cities. We’re continuing to explore new opportunities within regional markets, allowing us to build relationships with customers right across Australia and New Zealand.
How we work together
We’re ready to help you get the most out of your partnership with us, with the tools, support and expertise to deliver increased recovery potential.
We keep things open and transparent, with a caring approach to partnerships that makes it easy to ensure compliance and governance considerations are under control.
We make it easy to get started. Enjoy a seamless onboarding process that’s backed by all the helpful support you need, right at your fingertips.
We offer peace of mind through dedicated and personalised support for both you and your customers, resulting in exceptional Net Promoter Score outcomes.
Interested in partnering with Pioneer?
If you’re ready to begin a rewarding partnership, we’re more than ready to help you make it happen. As a valued Pioneer partner, you’ll benefit from our strict compliance, genuine care approach and extensive experience building relationships with customers.
We’re committed to maintaining a high standard of corporate governance. From our Board of Directors to our Senior Leadership Team and beyond, we work together to create an environment of trust and transparency. The result? Long-term partnerships with the peace of mind you deserve.