Received an unexpected notice from us?
Sometimes things happen in life that can make it hard to keep up with repayments. When this happens, your credit provider may sell your account to Pioneer so that a solution can be reached.
If you receive a letter, email, or SMS from us, it means we’re here to help you. We understand everyone’s situation is different, so we’ll work with you to find the right solution. That way, you can get back to enjoying financial freedom sooner.
Your questions answered
Your credit provider (bank, financial institution or utility provider) has assigned your account to Pioneer due to unresolved debt. We understand things happen in life that can make it hard to keep up with repayments. We’re here to help you get back on track by offering flexible solutions that are right for you. That way, you can put an end to debt stress.
We understand that it can feel overwhelming to be contacted by our Pioneer team, but we really mean it when we say we’re here to help. The best thing you can do is to connect with our team so that we can work with you to find the right solution. We offer multiple ways for you to get in touch with us, so you can choose the method that works best for you. You can call us, email us, set up a live chat, or self-manage your account through our customer portal. For more information, visit how we help.
We understand having your account reassigned to Pioneer may be a confusing and stressful process. The impact to your credit file (and score) will differ depending on whether a default has previously been listed for your account. If you have a default listed by your original credit provider, this must be transferred to Pioneer.
Who we are
At Pioneer, we’re driven by a strong purpose: to end debt stress for our customers. Since 2009, we’ve been dedicated to helping people with outstanding debts to transform their financial future. Discover how we can do the same for you.
Our focus is your financial freedom
Customer careWe take the time to listen, with genuine care and support you can count on.
Flexible solutionsWe tailor our approach to help you pay back your debt in a way that suits you.
Transparent & honestWe do what’s right, with a dedication to uphold ethical Australian compliance standards.
We’ve helped 350,000 customers get back on track
Unexpected events can happen to anyone. We’re here to help you get back on your feet, supporting you with tailored solutions that are based on your needs and circumstances.
Community impact
We’re big believers in giving back, from championing community projects and causes, to supporting those experiencing financial stress.
Our contribution