Complaint form
We value feedback to help us continue being the best we can be.
Frequently asked questions
Our team will carefully reveiw your concerns and respond in writing within 21 to 30 days. We take any complaints very seriously and will work quickly to come up with a resolution that works for everyone.
If you're not satisfied with the response provided, we encourage you to contact us so we can discuss the matter further.
In the unlikely event that our team can’t resolve your complaint directly, you have the option of taking your complaint to our external dispute resolution scheme, the Australian Financial Complaints Authority. You can contact them using the details below.
Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678
Mail:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Need to contact us directly?
Please reach out to us using one of the methods below:
Email: compliance@pioneercredit.com.au
Phone: 1300 720 823
Mail:
PO Box 5673
Perth WA 6831