You’re in safe handsMaintaining your privacy is our top priority. We’re committed to keeping your personal information secure at all times.
You're in controlYou have the right to access your personal information held by Pioneer, and can request that your details be corrected or updated if necessary.
You’re well protectedPioneer is bound by the Privacy Act 1988, Australian Privacy Principles, and other relevant legislative requirements to keep you protected.
Why it’s important to engage with us
We want to help you put an end to debt stress, so we start by getting to know your needs. We’ll always try to contact you directly so that we can work through things together and come up with a solution that’s right for you. If we don’t hear from you, we may reach out to other people who can help us get in touch. Find out how we protect your privacy in these cases.
Our policy
Our Privacy and Credit Information Policy Statement outlines the information we may collect, hold, and use. It also covers why we require this information, and your rights as a consumer.
Terms and conditions
The Terms of Use of the website of Pioneer Credit Ltd and its subsidiaries ("Pioneer Credit" or "Group"), https://pioneercredit.com.au includes these terms and conditions, Pioneer Credit's Privacy & Credit Information Policy Statement (our "Privacy Policy") and any other terms and conditions that appear in, or are linked to, the Pioneer Credit website ("Additional Terms and Conditions").
The Additional Terms and Conditions that appear on the Pioneer Credit Connect website will govern your use of, and access to, certain sections of the Pioneer Credit Connect website where they appear. Since these Additional Terms and Conditions form part of the Terms of Use, you are bound by them and should review them wherever they are relevant to you when using the Pioneer Credit Connect website. Using this website indicates that you have read, understood and agree to be bound by the Terms of Use and the Additional Terms and Conditions.
While Pioneer Credit Connect endeavours to take reasonable care in preparing and maintaining the information on this website, it does not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.
It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, Pioneer Credit Connect disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.
Pioneer Credit Connect does not guarantee that access to the Pioneer Credit Connect website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the Pioneer Credit Connect website or any data on such a computer.
To the maximum extent permitted by law Pioneer Credit Connect will not be liable in any way to you or anyone else for any loss, expense, liability, claim, damages (including without limitation, indirect, special or consequential loss or damage), loss of income, data, contract, tort, profit, or loss of opportunity arising out of your use or inability to use, or access, the website or any of the services or in relation to any content or information obtained through the website, whether or not this is caused by a negligent act or omission.
Pioneer Credit Connect does not accept liability for any acts or omissions of others, who may provide information and data used to compile the information featured on the website.
The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks, are the property of Pioneer Credit Connect and are protected by copyright, trade mark and other intellectual property laws. Pioneer Credit Connect does not grant any licence or right in, or assign any of its intellectual property rights in the content or applications incorporated into the Pioneer Credit Connect website, or in the user interface of the Pioneer Credit Connect website.
The Pioneer Credit Connect website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Pioneer Credit Connect does not control, endorse, sponsor or approve any such third party websites or their content nor does Pioneer Credit Connect provide any warranty to take any responsibility whatsoever for any aspect of those websites or their content.
You may not copy or reproduce any underlying source code or software either in full or in part, nor attempt to in any way modify, copy, reproduce, upload, post transmit, distribute, alter, reverse engineer or de-compile in any way any material from the Site including the source code or software. You are not licensed to use or install any source code or software, other than as specifically authorised by us. We reserve the right to add, remove or vary any source code or software.
Any information we provide is of a general and information nature only. We do not provide personal financial, legal or tax advice or credit assistance of any form. Any content featured on the website is of a general and informative nature only. You must consider your own individual financial circumstances before acting upon any of the information featured on the website. We encourage you to seek independent advice when considering applying for any product or service featured on the website.
You acknowledge and agree that we have the right to monitor the site and/or site content and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Site, or to protect itself or other users of the Site. We have no obligation to monitor content on the Site or to protect users of the Site.
We may monitor communications via the Site and may withdraw any communication services or facilities at any time. We reserve the right to restrict any activities on the Site that we deem to be in breach of this legal notice or any other Pioneer Credit Connect agreement or policy.
You acknowledge and agree that we have the right to monitor the Site and/or Site Content and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Site, or to protect itself or other users of the Site. We have no obligation to monitor content on the Site or to protect users of the Site.
We may monitor communications via the Site and may withdraw any communication services or facilities at any time. We reserve the right to restrict any activities on the Site that we deem to be in breach of this legal notice or any other Pioneer Credit Connect agreement or policy.
The Terms of Use and all other aspects of your use of the website shall be governed by the laws of the state of Western Australia, Australia. Disputes arising in connection with this legal notice shall be subject to the non-exclusive jurisdiction of the courts of Western Australia. You agree that you will notify us of any claim or dispute concerning or relating to this legal notice and/or the site.
Need to make a complaint?
At Pioneer, we like to keep things real. Though we’re committed to providing the highest quality service, we understand there may be times when we fall short. If we do, please let us know.