Our approach to understand you
After your account has been sold to us, you will receive a letter, SMS, email, or phone call. It means we’re trying to get in touch with you to get to know your needs.
We want to work with you to find the right solution and we will always attempt to contact you directly. We understand you may need time, but if we don’t hear from you at all, we may reach out to others so they can help us get in touch with you. Protecting your privacy in these cases is important to us – find out more about how we do this.
Here's what you should do
1Engage with us
This gives you control of when and how you want to contact us.
Your accountSelf-manage your account through our customer portal.
Contact usContact our helpful team to guide you through a tailored solution via live chat, email or phone call
2Choose a flexible solution
Life isn't fixed, so why are debt repayments? We offer flexible options to suit your situation.
Pay nowRead morePaying off your account in full offers the most cost-effective option, helping you to avoid additional interest.
Pay someRead moreIf you make a lump sum payment and enter a payment plan, we’ll freeze your interest for up to 12 months.
Set up a planRead moreIf you don’t have the funds upfront, our team can help you set up a manageable payment plan to get you back on track.
Need more options?
We understand everyone’s situation is different, which is why we’re here to listen and support you every step of the way. If you’re experiencing hardship, or would like to explore other options, our friendly team is ready to help you.
3Free yourself from debt stress
By engaging with us, you’re already one step closer to enjoying financial freedom.
We’ve helped 350,000 customers get back on track.
Unexpected events can happen to anyone. We’re here to help you get back on your feet, supporting you with tailored solutions that are based on your needs and circumstances.
The Pioneer staff cared about our circumstances. They listened and never once judged us or made us feel ashamed due to the financial position we found ourselves in.
Frequently asked questions
Your credit provider (bank, financial institution or utility provider) has assigned your account to Pioneer due to unresolved debt. We understand things happen in life that can make it hard to keep up with repayments. We’re here to help you get back on track by offering flexible solutions that are right for you. That way, you can put an end to debt stress.
We understand having your account reassigned to Pioneer may be a confusing and stressful process. The impact to your credit file (and score) will differ depending on whether a default has previously been listed for your account. If you have a default listed by your original credit provider, this must be transferred to Pioneer.
Pioneer’s customer portal allows you to manage your account online. Visit the portal to find out more.