Designed for you
The Customer Portal gives you the flexibility you need to stay on top of your account. Best of all, setting up a payment plan takes less than 10 minutes.
Handy features
Check out why our Customer Portal makes it easy for you to manage your account.
In just a few clicks, you can set up a payment plan tailored to your needs. From entering your account details, to selecting your preferred payment amount, the entire process is streamlined and takes less than 10 minutes.
We understand you need the flexibility to manage your account whenever it’s convenient for you. Available 24/7, you have access to:
- Your current account balance.
- Detailed transaction history.
- Important account updates.
You’re in control. Whether you want to make a one-off payment, schedule recurring payments, or adjust your payment plan, you can do it all with ease. There’s no need to wait on hold or visit a physical location - the power is at your fingertips.
Transparency is key to reducing debt stress. Stay in the loop with:
- Real-time updates on your account status.
- Clear payment schedules and deadlines.
- The ability to update your contact information so that you never miss an important notification.
Your peace of mind matters to us. That’s why we’ve implemented industry-leading security measures to protect your personal and financial information. You can confidently manage your account knowing your data is safe.
Take the first step today
Getting started is quick, easy and can make a big difference in your journey to financial freedom.
Log in today and experience it for yourself.
We're here to help
We’re always here if you need assistance. If you have questions or run into any issues, our friendly support team is just a call or message away.
FAQs
Explore our frequently asked questions to find the answers you need.
Login issues can occur for several reasons. The most common issue is authentication, if the information we have on file for you doesn’t match your current circumstances. However, there are some other small instances that may prevent you from accessing the portal. These include:
- Your location – You will be unable to log in from overseas, or if your account originates from overseas (e.g. New Zealand).
- Closed accounts – If your account has been closed for any reason, it will appear as ‘Paid’ in the portal. This can cause issues if you’re in hardship, so please get in touch if you are unable to access your account.
If any of the above apply to you, don’t worry – we’re here to help. Simply reach out to our friendly team and we can sort things out for you.
Your payment could be unsuccessful for a few reasons, such as entering a number incorrectly or having insufficient funds in your bank account. If you’re sure that you entered the correct details and have sufficient funds in your account, yet are still unable to make a payment online, you can always do so over the phone.
We accept Mastercard and Visa for all online payments. You can also set up regular direct debit payments through our customer portal using your BSB and account number. For more information about our payment options, please speak to our friendly team today.