Our Customer Advocate
Meet Sam Brown
At pioneer, we treat our customers with respect, fairness, and integrity. Our Customer Advocate acts independently within the business to ensure their voice is heard and that they're treated with dignity throughout their journey with us. Sam ensures our processes are fair, transparent, and guided by our core principles: Be Human, Choose Integrity, and Act With Purpose.
We understand that financial challenges can be stressful. If customers have concerns about their experience with Pioneer, Sam is here to listen and ensure our actions reflect our commitment to doing the right thing.
Hardship and Care team
Pioneer offers specifically tailored options for our customers who are experiencing hardship. If our customers find themselves in a difficult situation and need extra support, our dedicated care team is here to help. Together, we can create a solution that works for them.
We're especially committed to supporting those in vulnerable circumstances, including survivors of family or domestic violence, financial abuse, elder abuse, and those living with serious illnesses or impairments. Our support is founded in compassion and respect.
Meet the team
Michelle Gray
Team Leader - Operations
Debbie McKillop
Senior Account Manager
Molly Day
Senior Account Manager
Merilyn Nair
Account Manager