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Our business model

We work with leading banks, financial institutions and utility providers to acquire portfolios of customers experiencing financial difficulty.

Our purpose

There’s no question that today’s society is built on debt. It’s a normalised part of life, but there are times when it can get out of control. That’s where we come in, creating tailored solutions for our customers that support our purpose – to put an end to debt stress.

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Our focus

Ethical debt recovery is our focus, driven by our genuine desire to help people achieve financial freedom. It’s also supported by our dedication to upholding Australian compliance standards.

  • Customer care

    We treat our customers with empathy and respect, equipping them with the information and tools they need to achieve financial freedom. This care is shown through our industry-leading Net Promoter Score.

  • Flexible options

    We understand that everyone’s different, so we don’t offer a one-size-fits-all approach. We give our customers the chance to pay their account at a pace that suits them, with flexible, practical and tailored solutions.

  • We give back

    We believe in giving back wherever we can, and proudly champion a large range of community projects. We also support programs that provide education and assistance for those experiencing financial stress.

Our process

Discover how we support our customers on their journey towards financial freedom, and how we measure performance along the way.

Our performance

  • Proven customer satisfaction

    Our commitment to putting customers first has seen us achieve a very high Net Promotor Score, which measures customer satisfaction.

  • Successful debt recovery

    We’ve helped more than 160,000 Australians put an end to debt stress, and are currently supporting a further 250,000 customers.

  • Personalised support

    We put people first. Backed by our passionate team of over 400, we’re ready to provide the personalised support our customers deserve.

Our board & leadership team

Pioneer is led by a highly experienced Board of Directors and dedicated leadership team, who set a committed example for all. Our strong management helps to protect the interest of our stakeholders and ensure our business continues to grow in an ethical and sustainable way.

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Corporate governance

Our Pioneer Board of Directors is committed to adhering to a high standard of corporate governance. We have established a framework in line with the ASX’s Corporate Governance Principles and Recommendations, which is closely maintained by our entire team.

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Get in touch

If you have any questions, or would like more information, our team is here to help.

Head Office

Level 6
108 St. Georges Terrace
Perth  WA  6000