Who we are
We are Pioneer, an Australian-based business with a dedication to do good. For more than 15 years, we’ve made it our mission to put an end to debt stress. We’re listed on the Australian Stock Exchange (ASX) as one of the largest investors in impaired retail credit in Australia, with our caring approach leading to lasting positive benefits.
Our business is founded in good. We started Pioneer 15 years ago with the goal to help put an end to debt stress. Since then, we’ve continued to grow, not only our business but also the positive impact we have in our community, and we will continue to work with our long-term vendors to do the right thing.
Keith John Pioneer Credit, Managing Director
What we do
We buy impaired creditWe partner with a range of leading financial institutions to purchase outstanding debt.
We provide flexible solutionsWe tailor solutions to help our customers address their account in a way that suits their needs.
We focus on customer careOur High Net Promotor Score shows our commitment to providing a positive customer experience.
Pioneer Principles
Our Pioneer Principles guide everything we do. They make up a big part of our culture, helping us lead with care and empathy at all times.
We see people, and seek to understand.
We do what’s right, not what's easy.
We commit to making a positive difference.
Our impact so far
Proud PioneersWe’ve got the people power to make a real difference, taking the time to understand the needs of our customers.
ContributionWe look to support people wherever we can, and have donated over
$1 million to causes across Australia.
CustomersWe lead with empathy, supporting over 210,000 customers with personalised solutions to help them thrive.
Join our team
We’re always looking for talented people who have a genuine interest in helping others in a tricky financial situation.
Work with us