Customer portal features
Check out why our Customer Portal makes it easy for you to manage your account
In just a few clicks, you can set up a payment plan tailored to your needs. From entering your account details, to selecting your preferred payment amount, the entire process is streamlined and takes less than 10 minutes.
We understand you need the flexibility to manage your account whenever it’s convenient for you. Available 24/7, you have access to:
- Your current account balance.
- Detailed transaction history.
- Important account updates.
You’re in control. Whether you want to make a one-off payment, schedule recurring payments, or adjust your payment plan, you can do it all with ease. There’s no need to wait on hold or visit a physical location - the power is at your fingertips.
Transparency is key to reducing debt stress. Stay in the loop with:
- Real-time updates on your account status.
- Clear payment schedules and deadlines.
- The ability to update your contact information so that you never miss an important notification.
Your peace of mind matters to us. That’s why we’ve implemented industry-leading security measures to protect your personal and financial information. You can confidently manage your account knowing your data is safe.
Some key terms to know
Debt often comes with foreign financial terminology. To help inform you, we’ve put together this list so you can understand exactly what's happening.
Refers to something that has accumulated over time, such as interest changes.
Money that is owed and has not been paid by the due date.
Anything that has a commercial value, such as a car.
An individual who owes money to a creditor or lender and is responsible for repaying the outstanding amount. This can result from loans, unpaid bills, or other financial obligations.
When a debtor expresses dissatisfaction with their debt. The dissatisfaction can arise for various reasons, such as errors in the debt amount, mistaken identity, or expired debts.
The process of intensifying efforts to recover a debt when initial attempts have failed. This can involve moving the case to a higher authority, engaging legal professionals, or taking formal legal action.
A debt or obligation that is owed.
A temporary suspension or postponement of debt repayment obligations.
The act of reclaiming an asset, such as a car, when the borrower fails to make required payments.
A legal claim to an asset connected to a loan, such as a car.
If you’d like to further support to understand any of these terms, you can contact our friendly team on 1300 720 823.
Helpful financial tools & resources
We’ve put together a list of the best external resources to help you get on top of your finances and stay in control.
Things in life can sometimes make it hard to keep up with repayments. If you’re struggling, there are ways to help get your debt under control.
- Moneysmart: Simple steps to get out of debt and stay out of debt.
- Services Australia: Steps to help you manage debt and help control your money.
Discover smart ways to budget and manage your money. Knowing where you are now will help you get to where you want to be.
- Services Australia: Tips and information to help you at different times of your life.
A budget planner takes your individual needs and spending into account, and can help you see where your money is going.
- Moneysmart: Work out where your money is going.
- Services Australia: Practical information to help you budget.
When it comes to savings, it all adds up. A good place to start is by calculating an achievable savings goal to work towards.
- Moneysmart: Work out where your money is going.
Free financial counselling resources are available to help you manage your money more efficiently and set you on the right path.
- Services Australia: A free service that can inform and educate you about financial matters.
- Moneysmart: Free help to sort out your money problems.
- National Debt Hotline: Find a financial counsellor.
Your credit score is calculated by a range of factors (such as the amount of money you’ve borrowed in the past). Banks and financial institutions use this information when deciding whether to lend money to you. Your free credit report details your credit score.
- Moneysmart: Check your credit score and credit report for free.
- Your credit score: Know your credit score.
- Free credit report
The death of someone close to you can be a painful time and there can be a lot to organise, let us help you in your time of need.
- Australian Death Notification Service: A secure online platform which allows you to notify multiple organisations of a death.
Managing an account on behalf of a deceased customer
We are committed to providing clear and accessible guidance to support managing deceased customer's accounts respectfully and compassionately. Below is the information you need:
- Steps to manage the account: Once verification of your identity and authority is complete, we'll guide you on the next steps to manage the account, including any necessary actions to close or transfer accounts.
- Direct debits and recurring payments: We can assist in cancelling or managing recurring payments linked to the customer's account over the phone 1300 720 823 or via email at customersupport@pioneercredit.com.au
Debt stress support
If you live in Australia and need some extra support, there are community and government services that may be able to assist you.
Health issues or disability can make it difficult to keep up with repayments. If you need more support, help is available.
- Services Australia: Severe financial hardship provisions.
- Services Australia: Disability support pension.
There are steps you can take if you are suffering financial hardship caused by domestic or family violence, with your safety a top priority.
- Services Australia: Information, referrals and support for people affected by family and domestic violence.
- National Debt Hotline: Information for people affected by domestic and family violence, and financial hardship.
- National Debt Hotline: Information on financial abuse in intimate partner relationships.
Debt stress can take a toll on your mental health, so it’s important to know the signs. If you need support, there’s always somebody to listen.
- Lifeline
- National Debt Hotline: Mental health and financial hardship information.
- Services Australia: Access Medicare and some health services at low or no cost.
If you require support, you can access a range of payments and services.
- Services Australia: Payments and support for Aboriginal and Torres Strait Islander people.
If you are an older Australian, or are providing care to an older Australian, there are several payments and services available to help you keep your finances in check:
- National Seniors: How to manage debt and take control of your money.
- National Seniors: Calculators that assist you in dealing with financial decisions.
- Services Australia: Payments and services for people retiring or accessing aged care.
Emotional and financial support is available to help you manage your finances during times of serious illness.
- Moneysmart: Look after yourself and your finances.
Hardship program
Pioneer offers specifically tailored options for our customers who are experiencing hardship. If you find yourself in a difficult situation and need extra support, our team is here to help. Together, we can create a solution that works for you.
To get started, please click on the below link.
Still searching for answers?
Visit our FAQ page, or contact our team in a way that suits you. You can call, email, submit an enquiry, or set up a live chat.
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