Feedback form
We’re big believers in open communication, and value any feedback to help us continue being the best we can be. Please fill out the feedback form below.
Frequently asked questions
Our team takes any complaint very seriously, and will work quickly to come up with a resolution that works for everyone.
Step 1
Our Compliance team will carefully address your concerns with a full investigation. We’ll do our best to get back to you as soon as we can, usually within 21 to 30 days.
Step 2
If you’re not satisfied with our initial response, we’ll escalate for additional assessment. Again, we’ll do our best to respond with our findings as soon as we can, depending on the circumstances of the complaint.
In the unlikely event that our team can’t resolve your complaint directly, you have the option of taking your complaint to our external dispute resolution scheme, the Australian Financial Complaints Authority. You can contact them using the details below.
Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678
Mail:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Need to contact us directly?
Please reach out to us using one of the methods below:
Email: compliance@pioneercredit.com.au
Phone: 1300 720 823
Mail:
PO Box 5673
Perth WA 6831